History and Legacy

Woodlands was originally set up as East India Clinic, the first private hospital in eastern India, a year before India gained its independence. Riordan Hospital and The Elgin Road Nursing Home were merged to form East India Clinic, providing more space to care for a growing European patient base and to accommodate advanced European medical equipment.

At the time of independence, British doctors and nurses began leaving India. Woodlands overcame this by successfully addressing staffing challenges and ensuring continuity of medical care.

Evolution

It started as a birthing centre for Caucasian women and has grown into a leading quaternary care hospital. Over the years, it has upgraded its infrastructure, adopted advanced technology, and expanded its range of specialised treatments.

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Primary Target Audience

Everyone in Kolkata and the neighbouring countries of the eastern region can access Woodlands Hospital. Within the city, most patients come from Howrah, as well as North and South Kolkata, due to the hospital’s location.

Woodlands Hospital is in the process of setting up Wellness Clinics in several locations, including Agartala (Tripura) and Howrah. These clinics will serve as centres in underserved areas, where doctors from Woodlands will hold regular OPD consultations to extend the hospital’s services to the local population.

A Patient's Journey at the Outpatient Department (OPD)

Hospitalisation at Woodlands: A Patient’s Journey

High-Quality Patient Care

Woodlands Hospital maintains high patient care standards through strict protocols and regular quality checks. It holds NABH accreditation and certifications for nursing, laboratory, and pharmacy, ensuring standardised treatment. The hospital hires top medical and non-medical professionals and invests in advanced technology. This approach ensures exceptional, evidence-based care and better patient outcomes.

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Emergency Services and Critical Care

Woodlands Hospital provides efficient emergency and critical care through trained staff and advanced diagnostic equipment. Portable medical devices allow quick intervention, while strict timelines ensure timely assessments and referrals. The PACS system enables instant access to X-rays, CT scans, and MRIs for faster diagnosis. Digital solutions improve efficiency with automated billing, discharge processes, and paperless prescriptions for better record management.

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Did You Know?

Woodlands was the first hospital in Kolkata to perform beating heart surgery and radial angioplasty.

Defining Attribute

The hospital's warm, compassionate environment, prioritisation of ethics and transparency, and a home-away-from-home experience set it apart. Patients also praise its excellent food and high standards of nursing care, making Woodlands a first among equals.

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Advanced Medical Technologies

Woodlands uses modern technology, including CBCT for dental imaging, a SOMATOM Drive 768-slice CT scanner, and digital radiology. AI-assisted knee replacement, automated endoscopic reprocessors, and advanced neuro and interventional radiology procedures enhance patient care. The hospital continuously invests in new medical innovations to improve treatment outcomes.

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Sustainable Practices

Woodlands Hospital integrates eco-friendly practices, energy-efficient operations, and waste reduction strategies to minimise its carbon footprint. Digital solutions like PACS (Picture Archiving and Communication System) and online services reduce paper waste, while power and water conservation improve efficiency. Green initiatives include tree plantations and a sustainable 10-storey expansion, reinforcing environmental responsibility.

Digital Solutions for Hospital Management and Patient Care

Digital solutions streamline hospital operations and enhance patient care. Doxper digitises prescriptions, reducing errors, while the MyWoodlands 2.0 App improves the patient experience. E-signature discharge summaries simplify processes, and advanced cybersecurity measures ensure data protection. Homecare modules and ISO-certified systems further enhance efficiency and service quality.

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Feedback for Improving Services

A structured feedback system ensures continuous improvement. Patients rate services via the CEMPIA app, covering areas such as admission, emergency care, nursing, diagnostics, housekeeping, and billing. Concerns are addressed by the respective HODs, who personally follow up. Additionally, patients have 24/7 direct access to senior management for immediate issue resolution.

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Awards and Recognitions

• NABH Accreditation for high-quality patient care and safety
• Pharmacie De Qualité Certification – the only hospital in Eastern India to receive this global recognition for excellence in pharmacy operations
• CAHO Healthcare Accreditation (2023-2026) for quality and patient safety
• India Achievers Award 2022 for excellence in patient care
• CII Quality Circle Competition (2024) – 2nd runner-up
• CII Recognition of Excellence for caregivers (2023) and nursing (2022)
• India Customer Award (2023) for best use of technology

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Future Plans and Expansion

Woodlands is expanding with a 200-bed addition to meet rising healthcare demands. A state-of-the-art cancer care facility with advanced radiation oncology is being introduced. The hospital is also integrating telemedicine, remote monitoring, and advanced diagnostics to enhance accessibility and provide future-ready healthcare.

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