A brief overview of NPCL:

POWERING LIVES. EMPOWERING DREAMS.

Noida Power Company Limited (NPCL) has been powering Greater Noida's growth since 1993. As a joint venture between the RP-Sanjiv Goenka Group and Greater Noida Industrial Development Authority (GNIDA), NPCL is committed to delivering reliable electricity, enhancing customer experience, and supporting the region's sustainable development. The company serves a peak demand of 900+ MW across its licensed area of 335 sq. km.

Customer overview

Since commencing operations in 1993, NPCL has grown in tandem with the rapid urban and industrial development of Greater Noida. Over the years, the company has significantly expanded its network and customer base while consistently delivering reliable and quality power supply.

• Licensed Area: 335  sq. km across Greater Noida
• Consumer Base: Nearly 2.5 lakh consumers
• Peak Demand Served: Increased from 17 MW in FY 1994–95 to 904 MW in June 2026

Consumer Mix:

• Residential: 91%
• Commercial: 4%
• Industrial: 3%
• Others: 2%

NPCL continues to support the region's sustainable growth by providing reliable, efficient, and customer-centric power distribution services to a diverse consumer base across residential, commercial, industrial, and other sectors.

Facilities Overview

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Corporate Office

Noida Power Company Limited

Plot No: Electric Sub-station, Knowledge Park – IV,

Greater Noida,Gautam Buddha Nagar, Uttar Pradesh – 201310

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Putting the Customer at the Centre

For a utility, customer experience extends far beyond keeping the lights on. Reliability is fundamental, but so is the ease with which consumers can access services, make payments, raise complaints, seek assistance and engage with the organisation.

Recognising this, NPCL has adopted a “Human + Digital” approach, using technology to make services faster, simpler and more accessible, while ensuring that human support remains available where empathy, assurance and personal engagement matter most.

Its digital ecosystem brings together six online channels:

·       A single-window consumer portal

·       Bilingual, bot-based WhatsApp services

·       A dedicated mobile application

·       Two-way SMS services

·       24×7 self-service helpline

·       Interactive AI chatbot

Together, these platforms provide consumers with convenient, anytime access to an expanding range of services.

The impact is particularly significant for an urban-rural distribution utility. 91% of customer services are now delivered digitally, while 95% of payment transactions are digital, demonstrating the growing role of technology in making utility services more accessible and convenient.

The human dimension remains integral to this ecosystem. NPCL operates an Integrated Customer Care Centre and three decentralized Customer Care Centers, including the industry's first All-Women Customer Care Centre. Video-call and doorstep assistance further support senior citizens and consumers with disabilities, reinforcing accessibility, inclusion and empathy.

For NPCL, the principle is clear: technology should make service more convenient; human support should make it more caring.

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Key Operational Statistics

Licensed Area: Providing reliable power across 335 sq. km in Greater Noida.  

Consumer Base: Serving nearly 2.5 lakh consumers

Peak Demand: Successfully meeting a peak demand of 900+ MW.  

Input Energy: Distributing 4,000+ MU of energy annually.  

Network Infrastructure: Operating 1,200+ MVA transformation capacity (including switching stations) and 8,700+ km of distribution network.  

Operational Efficiency: Maintaining T&D losses at 6.95%.

Financial Performance: Annual revenue exceeding ₹3,000 crore.  

Credit Strength: Rated A1+ for short-term borrowings and AA- for long-term borrowings.  

Digital Excellence: Achieved 91% online service adoption and 95% digital payment transactions, delivering a seamless digital customer experience.

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 Quality certifications and safety standards achieved

At NPCL, operational excellence, sustainability, information security, and customer-centricity are embedded in our business practices through internationally recognised management systems. Our integrated approach ensures reliable service delivery, robust governance, regulatory compliance, and a culture of continual improvement.

NPCL is certified to the following internationally recognised ISO standards

• ISO 9001 – Quality Management System (QMS): Ensures consistent quality through standardised processes and continual improvement.
• ISO 14001 – Environmental Management System (EMS): Promotes sustainable practices, resource efficiency, and environmental compliance
• ISO 45001 – Occupational Health & Safety Management System (OH&S): Ensures a safe workplace through proactive risk management and continual improvement.
• ISO 27001 – Information Security Management System (ISMS): Protects information through robust security and effective risk management.
• ISO 10002 – Quality Management – Customer Satisfaction (Complaints Handling): Ensures transparent, responsive, and effective complaint resolution

These certifications reflect NPCL's unwavering commitment to quality, customer satisfaction, environmental responsibility, employee well-being, information security, and continuous improvement, enabling us to deliver reliable and sustainable power distribution services.

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‍Green Initiatives

NPCL is committed to minimising its environmental footprint by integrating sustainability into its operations, infrastructure, and business strategy.

Key initiatives include:

• Green Infrastructure: Certified 18 green buildings (15 substations and 3 office buildings), with over 500,000 sq. ft. of certified green space. All new substations are designed as green buildings, and NPCL has been recognised by IGBC as a Green Champion for advancing sustainable infrastructure.
• Water Stewardship: Driving its vision to become Water Neutral/Water Positive by 2030 through 100% water metering, rainwater harvesting, sewage treatment plants, water-efficient fixtures, and community water conservation initiatives, resulting in a 40% reduction in water consumption intensity.
• Carbon Reduction & Energy Efficiency: Achieved a 27.29% reduction in carbon intensity from the baseline through energy-efficient technologies, smart energy management, and operational optimisation, with a target of 35% reduction by 2030.
• Renewable Energy Transition: Currently sources 22% renewable energy and has enabled 57 MWp of decentralised rooftop solar within its licensed area. A long-term 300 MW renewable power agreement will further increase the renewable energy share to approximately 50% by 2030.
• Clean Mobility: Promoting electric mobility through 23 EV charging stations, an expanding electric vehicle fleet, and policies to accelerate EV adoption across operations and the licensed area.

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Proud Achievements

NPCL's commitment to operational excellence, customer-centricity, innovation, and sustainable growth has earned consistent recognition at national and industry platforms. The company continues to be acknowledged for its superior operational performance, financial strength, service excellence, and workplace culture, reinforcing its position among India's leading power distribution utilities.

Key Recognitions:

• More than 230 national and international recognitions in the last 6 years, averaging 38 recognitions per year

• 3 consecutive years of “A+” rating in Consumer Service Rating of DISCOMs.

• 5 consecutive years of "A+" rating in the Annual Integrated Rating& Ranking of Discoms.

• India’s 3rd best-ranked power distribution utility by the Ministry of Power (MoP).

• Great Place to Work® certified.

CSR at NPCL